Privacy Policy

Last updated August 17, 2023

Lumio (“Lumio,” “we,” or “us”) respects your privacy and are committed to protecting it by complying with this privacy notice (“Privacy Notice”). Lumio is a residential solar energy company providing solar panel products and services. This Privacy Notice describes the type of information we may collect; who we may collect it from; and our practices for collecting, using, maintaining, protecting, and disclosing that information when you visit any of our websites: lumio.com, decaliving.com, atlantickeyenergy.com, smartenergytoday.com, unytehomes.com (individually, “Site” and collectively, “Sites”) and mobile application (“Mobile App”) or in connection with the services available on the Site, Mobile App, (collectively, the “Offerings”).

Please read this Privacy Notice carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is to not use our Sites, Mobile App, and/or Offerings. By accessing or using our Sites, Mobile App, and/or Offerings, you agree to this Privacy Notice. This Privacy Notice may change from time to time (see below). 

In certain jurisdictions, we are required by applicable data protection laws to provide alternate or additional disclosures relating to the processing of personal information. To find our jurisdiction-specific disclosures that may be applicable to you, please click on Jurisdictional-Specific Disclosures. Use the links below to toggle to each section. 

Contents

When This Privacy Notice Applies.

Information We Collect About You And How We Collect It.

Third Party Automated Data Tracking Technologies.

How We Use Your Information.

How We Share Your Information.

Third Parties.

How We Protect Your Information.

Retention Of Your Information.

Storage Location.

Storage Cadence.

Your Choices About Your Information.

Automated Tracking Technologies And Advertising.

Targeted Advertising.

Disclosure Of Your Information For Third-Party Advertising.

Promotional Offers From Lumio.

Accessing And Correcting Your Information.

Children Under The Age Of 16.

Jurisdictional-Specific Disclosures.

United States.

Changes To Our Privacy Notice.

How To Contact Us.

When This Privacy Notice Applies.

This Privacy Notice applies to information we collect:

• when accessing the Sites, Mobile App, and/or Offerings;
• in email, text, and other electronic messages between you and us;
• when you interact with our advertising on third-party websites; or
• when you interact with our Sites, Mobile App, and/or Offerings through third-party websites.

It does not apply to information collected by:

• a third-party through any application or content (including advertising) that may link to, or be accessible from or on, the Sites, Mobile App, and/or Offerings. If you would like more information, please go to Third Parties, to learn more.

Information We Collect About You and How We Collect It.

We collect several types of information from and about users of our Offerings, including:

• by which you may be personally identified such as name, email, phone number, physical address, or any other information which could be used to identify you (“personal information”);
• that is about you but individually does not identify you, such as demographics; 
• more sensitive information, such as social security number, driver’s license number, state identification card, passport or equivalent;
• financial information, such as debit card number, credit card number, or account number, which is processed and maintained by a third-party payment or financing processor; 
• about your internet connection, the equipment you use to access our Sites, Mobile App, and/or Offerings, including usage details and IP addresses;
• details of your visits to our Sites, Mobile App, and/or Offerings, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Offerings; 
• information about your online activities over time and across third-party websites or other online services (behavioral tracking); 
• username and password; and/or
• other commercial details necessary to provide the Sites, Mobile App, and/or Offerings, including account history relating to an individual’s purchases, information related to home ownership or energy usage, utility provider, and utility billing information.

We collect the information:

• directly from you when you provide it to us;
• records or copies of correspondences (including email address) if you contact us;
• your response to surveys;
• automatically as you navigate the site through automated data technologies such as cookies, web beacons and other tracking technologies; and/or
• from third parties, including lead generation partners.

Information We Collect Through Automatic Data Collection Technologies. As you navigate through and interact with our Sites or Mobile App, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• details of your visits to our Site, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Sites or Mobile App; and/or
• information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we automatically collect via automated data tracking technologies is statistical data and may include personal information. It helps us to improve our Sites, Mobile App, and Offerings to deliver a better and more personalized service, including by enabling us to:

• estimate our audience size and usage patterns;
• store information about your preferences, allowing us to customize our Sites, Mobile App, and/or Offerings according to your individual interests; and
• recognize you when you return to our Sites, Mobile App, and/or Offerings.

As you navigate through and interact with our Site, Mobile App, and/or Offerings, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including the following technologies:

Client-Side and Server-Side Tracking.

Client-side and server-side tracking are both methods for web analytics used to gather data about users. Client-side tracking collects and transmits the data through the user’s device. In contrast, server-side tracking collects the data through the website’s first party code and transmits the data to a third party using an application program interface. We use both client-side and server-side tracking.

Cookies.

A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Sites, Mobile App, and/or Offerings. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Sites, Mobile App, and/or Offerings.

Web Beacon.

Pages of the Sites, Mobile App, and/or Offerings and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (such as, recording the popularity of certain website content and verifying system and server integrity).

Third Party Automated Data Tracking Technologies.

The Sites, Mobile App, and/or Offerings also use Google Analytics, which uses cookies or other tracking technologies to help us analyze how users interact with and use the Sites, Mobile App, and/or Offerings, compile reports on activity, and provide other services related to activity and usage. Google Analytics may collect information such as your IP address, time of visit, whether you are a return visitor, and referring website.  To learn more about how Google Analytics collects and processes data you may visit http://www.google.com/policies/privacy/partners.

To learn more about your rights including how to opt-out go to Your Choices About Your Information.

How We Use Your Information.

We use information that we collect about you or that you provide to us, including any personal information:

• to present our Sites, Mobile App, and/or Offerings and its contents to you;
• to provide you with information, products, or services you request from us;
• to fulfill any other purpose for which you provide it; 
• to communicate with you, including to provide you with notices about your account;
• to carry out our obligations and enforce our rights arising from any contract entered into between you and us, including billing and collection; 
• to notify you about changes to our Sites, Mobile App, and/or Offerings or any products or services we offer or provide through it; 
• to market products or services to you;
• any other way we may describe when you provide the information; and/or
• for any other purpose with your consent.

How We Share Your Information.

We may disclose personal information that we collect or you provide as described in this Privacy Notice:

• to our subsidiary and affiliates;
• to contractors, service providers, and other third parties who keep personal information confidential and use it only for the purposes for which we disclose it to them;
• to an anticipated buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Lumio’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Lumio about users of our Sites, Mobile App, and/or Offerings is among the assets transferred;
• to fulfill the purpose to which you provide it;
• for any other purpose disclosed by us when you provide the information; and/or
• with your consent.

We may also disclose your personal information:

• to comply with any court order, law, or legal process, including to respond to any government or regulatory request;
• to enforce other agreements, including for billing and collection purposes; and/or
• if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Lumio, our users, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk protection.

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

Third Parties.

The Sites, Mobile App, and/or Offerings may include links to third party websites, applications, or services. We are not responsible for the practices employed by websites, applications, or services linked to or from our Sites, Mobile App, and/or Offerings. We recommend you review the privacy practices of such websites, applications, or services before using or accessing them.

Some content or applications, including advertisements, on the Sites, Mobile App, and/or Offerings are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Sites, Mobile App, and/or Offerings. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

How We Protect Your Information.

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is encrypted at rest (when it is stored) and in transit. We limit access to your data and have security policies governing its use.  

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Sites, Mobile App, and/or Offerings, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Sites, Mobile App, and/or Offerings. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Sites, Mobile App, and/or Offerings.

Retention of Your Information.

Storage Location.

Information may be held at our offices, including our affiliates or subsidiaries offices, third party agencies, service providers, representatives, and agent location that assists with providing Sites, Mobile App, and/or Offerings to you. 

Storage Cadence.

We will keep your information for as long as it is necessary to provide the Sites, Mobile App, and/or Offerings to you. Thereafter, we will keep your personal information for as long as is necessary:

• to respond to any questions, complaints, or claims made by your or on your behalf;
• to show that we treated you fairly; and/or
• to keep records required by law.

Your Choices About Your Information.

We strive to provide you with choices regarding the personal information you provide to us. Below are options for your personal information.

Automated Tracking Technologies and Advertising.

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Sites, Mobile App, and/or Offerings may then be inaccessible or not function properly.

Targeted Advertising.

If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by clicking the link included in our email communications. 

We do not control third-party collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. 

Some of these third-party vendors may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit you to block such technologies. You can use the following third-party tools to decline the collection and use of information for the purpose of serving you interest-based advertising:

• The NAI’s opt-out platform: http://www.networkadvertising.org/choices/
• The EDAA’s opt-out platform http://www.youronlinechoices.com/
• The DAA’s opt-out platform: http://optout.aboutads.info/?c=2&lang=EN

Disclosure of Your Information for Third-Party Advertising.

If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by emailing privacy@lumio.com with your request.

Promotional Offers from Lumio.

If we have sent you a promotional email, you may unsubscribe by using the unsubscribe link included in the email to be omitted from future email distributions. This opt-out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience, and/or other transactions.

Accessing and Correcting Your Information.

You can change the information associated with you by contacting privacy@lumio.com and requesting the change. 

You may also send us an email at privacy@lumio.com to request access to, correct, and/or delete any personal information that you have provided to us. Deleting your personal information may also include deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Children Under the Age of 16.

Our Sites, Mobile App, or Offerings is not directed at, or intended for, children under 16 years of age. No one under the age of 16 may provide any information to or on the Sites, Mobile App, and/or Offerings. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on the Sites, Mobile App, and/or Offerings or on or through any of its features or in connection with the Sites, Mobile App, and/or Offerings. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at privacy@lumio.com. 

Jurisdictional-Specific Disclosures.

We may be required by law to provide additional privacy disclosures, depending on the jurisdiction in which you reside. Please refer below for disclosures that may be applicable to you.

United States.

If you are a resident of California, please click here for additional privacy disclosures. 

Changes to Our Privacy Notice.

In our sole discretion, we may revise this Privacy Notice from time-to-time. The Last Modified date is set forth at the top of this page. All changes are effective 15 days after the Last Modified date for current users and immediately for new users. Your continued use of the Sites, Mobile App, and/or Offerings following the posting of this Privacy Notice means you accept and agree to the Privacy Notice. 

How to Contact Us. 

To ask questions or comment about this Privacy Notice and our practices in general, contact us at:

Website: https://www.lumio.com/contact/

Email: privacy@lumio.com

Phone Number: 888-586-4649